Á la carte White Label Services

Nfina Technologies offers our customers multiple IT management services including, Datacenter/Storage management, Cloud management, Network management, Desktop management, Application management, Backup and Disaster recovery, and Stewardship/Vendor management.

Our services can be purchased a la carte or bundled into a monthly IT management package. Regardless of which services you choose, know that Nfina is your single point of contact for your IT management services, removing the frustration of chasing down various vendors if a problem arises.

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Data Center/Storage Management

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Cloud Management

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Network Management

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Desktop Management

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Application Management

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Backup & Disaster Recovery

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Stewardship & Vendor Management

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Data Center/Storage Management

  • Nfina has the capability to manage simple to complex environments.
  • Our support staff has expertise in VMware, Microsoft, Linux and Citrix.
  • We offer custom storage solutions that ransomware proof your IT environment.

Security

  • Nfina monitors data storage space, performance and health with automated ticket generation.

Cloud Management

Cloud Management
  • We offer many cloud solutions including hybrid, public (Azure), and private cloud management.
  • Nfina manages your cloud-based Microsoft apps: SharePoint, Exchange email, Office 365, etc.
  • We develop a risk mitigation plan to deal with issues quickly and respond effectively.

Security

  • Cloud-based backup and disaster recovery provides redundancy preventing a single point of failure.
  • We establish stringent security and compliance measures to ensure that your data remains protected.
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Network Management

Network Management
  • We manage who and what devices have access to your network.
  • Nfina understands the components that make up your network and institute comprehensive policies and policy reviews to combat network security threats.
  • We monitor ISP, firewall, switches, hubs and other network infrastructure for performance.

Security

  • To help guard against attacks our multi-layered network security strategy combines firewall services, patching, anti-virus software, and intrusion detection and prevention.
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Desktop Management

Desktop Management
  • Our team of experts manage your desktops, allowing you and your strategic resources to focus on core business tasks.
  • Nfina identifies, locates and installs the latest operating systems updates, so everything runs smoothly and reduces downtime.

Security

  • We provide a single point of accountability across all locations.
  • Nfina adheres to security policies through the monitoring and deployment of security software across your organization by ensuring up-to-date virus definitions, anti-virus scan compliance, and patch deployments.
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Application Management

Application Management
  • Our team maintains the vital applications your organization depends on, freeing up costs and talent that can focus on your business needs.
  • We continuously monitor performance metrics to proactively identify issues and implement bug fixes before they become disruptive to your business.

Security

  • Nfina takes responsibility for managing the operation, maintenance, versioning and upgrading of applications throughout their lifecycle.
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Backup & Disaster Recovery

Backup & Disaster Recovery
  • Nfina’s fully managed solution is designed to protect, and ransomware proof your business.
  • We make it easy to maintain and recover your company data in the event of data loss through software or hardware failure, or even from a ransomware attack.
  • Our Backup and DR solution combines the entire process into a single service. Storage, design, testing, monitoring, failover, reporting and more.

Security

  • Nfina maintains copies of your critical data on-site and offsite. Redundancy ensuring your information is insulated and always available for recovery and minimizes your downtime.
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Escalating Remediation Recovery (Tier-1)

  • Tier-1 – Currently, most ransomware attacks are Tier-1.
    • Tier-1 Recovery – Nfina restores your data from a snapshot taken prior to the attack
    • Tier-1 Recovery – Nfina can restore the system in-place
    • Tier-1 Recovery – Time frame is minutes/hours
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Escalating Remediation Recovery (Tier-2)

In the event Tier-1 recovery is ineffective and the production environment immediately re-infects after recovery, Tier-2 escalation is the next step.

  • Tier-2 – More sophisticated Tier-2 attacks may come from “sleeper” infections that lay dormant for weeks or months before attacking.
    • Tier-2 Recovery – Your snapshots are installed on Nfina’s Clean Room and software is used to remove the infected files before restoring your environment
    • Tier-2 Recovery – Uses signature malware software (Bitdefender, Malwarebytes, Trend Micro, etc.) to scrub the virus off the infected files
    • Tier-2 Recovery – Fee based. Timeframe can be hours/days
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Escalating Remediation Recovery (Tier-3)

In the event Tier-1 and Tier-2 recovery fails to detect the virus, Tier-3 escalation must follow.

  • Tier-3 – The latest and most advanced sleeper ransomware encrypts files and avoids detection of the commercial signature-based malware software due to their “newness”.
    • Tier-3 Recovery – Your snapshots are installed on Nfina’s Clean Room where AI and machine learning virus software are implemented to remove the infected files before restoring your environment
    • Tier-3 Recovery – Uses non-signature malware software that deploys AI and machine learning techniques (Hammer IT) to scrub the virus off the infected files
    • Tier-3 Recovery – Fee based. Time frame is open-ended
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Stewardship & Vendor Management

Stewardship & Vendor Management
  • Stewardship
    • You are assigned a Program Manager (primary contact).
    • Your program manager will provide project, lifecycle, documentation and configuration management.
  • Vendor Management
    • Nfina provides you with a single vendor solution vs. you needing to deal with multiple vendors.

Security

  • Nfina works with you to build a clear, concise, and well-thought-out plan that details how your company will respond to a cyber incident.